Terms & Conditions

Terms & Conditions

These Terms and Conditions govern your use of the VMA Consulting Group LLC website and your purchase of services from VMA Consulting Group LLC. 

In these Terms, “VMA,” “we,” “us,” and “our” refer to VMA Consulting Group LLC. “You” and “client” refer to the visitor, purchaser, or organization receiving services.

By using our website, purchasing an offer, checking an agreement box, or submitting payment, you agree to these Terms and Conditions.

1. Business Purpose

VMA Consulting Group LLC provides organizational development, program strategy, consulting, intensives, and strategic advisement for nonprofit, ministry, faith-based, mission-driven, and selected business leaders.

Information on the website is provided for general informational and promotional purposes and does not create a consultant-client relationship by itself.

A professional relationship begins only after:

• the applicable service has been purchased;
• required intake information has been submitted;
• any required agreement has been accepted; and
• VMA has confirmed the engagement.

2. Services

Services may include:

• Vision Clarity Intensives;
• Strategic Advisement;
• organizational development;
• program development;
• fundability strategy;
• strategic planning;
• operational or internal-systems consulting;
• customized consulting projects; and
• other services described in a written offer or agreement.

The scope of each engagement is limited to the description provided on the applicable sales page, checkout page, proposal, statement of work, or client agreement.

Services or deliverables not expressly included are outside the scope and may require an additional agreement and fee.

3. Vision Clarity Intensive

The Vision Clarity Intensive is a focused strategic engagement intended to help a leader:

• clarify the vision;
• identify organizational needs;
• establish immediate priorities; and
• determine an appropriate path forward.

The Vision Clarity Intensive is not a comprehensive organizational audit, legal review, financial audit, grant guarantee, or complete implementation service.

The current investment is $397, unless another amount is stated at checkout or in a written offer.

4. Strategic Advisement

Strategic Advisement is a focused engagement intended for an established leader addressing a defined organizational decision, challenge, or opportunity.

It may include:

• review of submitted information;
• a strategic advisement session;
• decision support;
• recommendations; and
• a written summary or action direction, when stated in the offer.

Strategic Advisement does not include unlimited support, complete implementation, extensive document development, or a comprehensive assessment unless expressly stated.

The current investment is $797, unless another amount is stated at checkout or in a written offer.

5. Paid Entry Requirement

VMA does not begin new client relationships through complimentary consultation calls.

Individuals seeking direct guidance must begin through a paid service or an approved consulting agreement.

Purchasing an entry engagement does not guarantee an offer for a larger consulting package.

6. Eligibility and Authority

You must be at least 18 years old and legally able to enter into an agreement.

When purchasing on behalf of an organization, you represent that you have the authority to:

• make the purchase;
• provide information on the organization’s behalf; and
• bind the organization to these Terms.

7. Payment

Payment is due at the time of purchase unless a written payment plan or agreement states otherwise.

You authorize VMA and its payment processors to charge the payment method provided for:

• the stated purchase price;
• applicable taxes;
• authorized installment payments; and
• any additional services you separately approve.

You are responsible for maintaining accurate payment and billing information.

8. Refund Policy

Because VMA reserves professional time and may begin preparation before the scheduled session, payments for the Vision Clarity Intensive and Strategic Advisement are nonrefundable, except where otherwise required by law or expressly agreed to in writing by VMA.

Failure to attend, complete required intake forms, submit requested documents, or use the service does not create a right to a refund.

9. Scheduling and Rescheduling

After purchase, you will receive instructions to schedule your session.

You are responsible for scheduling within the period stated in your confirmation materials.

Requests to reschedule must be made at least [INSERT 48 OR 72] hours before the scheduled appointment.

Appointments rescheduled within the permitted window may be moved one time without an additional fee, subject to availability.

Late rescheduling requests, missed appointments, or arrivals that prevent meaningful completion of the session may result in:

• forfeiture of the appointment;
• a rescheduling fee; or
• the requirement to purchase a new session.

VMA may reschedule an appointment because of illness, emergency, technology failure, or another reasonable circumstance. In that event, VMA will provide an alternative appointment time.

10. Late Arrival

Please arrive on time.

If you arrive late, the session may still end at the originally scheduled time.

If your delay makes it impractical to conduct the engagement, the appointment may be treated as a missed session.

11. Intake Requirements

You agree to complete intake forms and submit requested documents by the stated deadline.

VMA may postpone the session when required information is incomplete or submitted too late to allow proper preparation.

You are responsible for ensuring that all information you provide is accurate, complete, and authorized for disclosure.

12. Client Responsibilities

You understand that consulting is collaborative.

You remain responsible for:

• all organizational decisions;
• implementation of recommendations;
• legal and regulatory compliance;
• financial management;
• tax decisions;
• governance actions;
• grant submissions;
• hiring and employment decisions;
• contracts; and
• the conduct and performance of your organization.

VMA may provide strategy and recommendations, but you retain final authority and responsibility.

13. No Guaranteed Results

VMA does not guarantee:

• funding;
• grants;
• donations;
• revenue;
• organizational approval;
• nonprofit or tax-exempt status;
• business growth;
• specific financial results;
• program success; or
• acceptance of any application or proposal.

Results depend on many factors outside VMA’s control, including the client’s decisions, implementation, eligibility, documentation, timing, market conditions, funder requirements, and organizational capacity.

Testimonials and examples describe individual experiences and do not guarantee similar outcomes.

14. No Legal, Tax, Accounting, or Financial Advice

Unless expressly stated in a separate written agreement, VMA does not provide legal representation, legal opinions, tax advice, certified accounting services, investment advice, or financial-planning services.

Organizational and funding strategy should not be treated as a substitute for advice from a licensed attorney, certified public accountant, tax professional, insurance professional, or financial advisor.

You are responsible for obtaining appropriate professional advice before making legal, tax, regulatory, or financial decisions.

15. Grant-Related Services

Grant or funding-related guidance may include strategy, program development, fundability review, planning, or proposal-related support.

VMA cannot control:

• funder decisions;
• application competition;
• changes in eligibility;
• funding availability;
• reviewer interpretation; or
• the accuracy of information provided by the client.

No grant or funding award is guaranteed.

16. Application of Intensive Investment

When VMA recommends and the client purchases an approved larger consulting package, VMA may allow the Vision Clarity Intensive investment to be applied toward that package.

Any credit:

• must be stated in writing;
• applies only to the approved package;
• must be used within the stated timeframe;
• has no cash value; and
• is not transferable.

The existence or amount of a credit is determined by the written recommendation or proposal.

17. Communication and Support

Communication outside the scheduled engagement is limited to the support expressly included in the purchased offer.

Email access does not create unlimited consulting access.

Requests involving new questions, expanded review, additional documents, implementation, or continued guidance may require another session or consulting agreement.

VMA’s normal response time for administrative communications is 2 business days.

18. Technology

Sessions may be conducted through Zoom or another online platform.

You are responsible for:

• a suitable device;
• stable internet access;
• a functioning microphone and camera, when required;
• a private location; and
• testing your technology before the session.

VMA is not responsible for interruptions caused by the client’s equipment, internet connection, or environment.

When a significant technology failure occurs, VMA may determine whether the session can be continued or rescheduled.

19. Session Recording

Sessions may not be recorded by either party without advance consent.

When recording is approved, the recording may be used only for the client’s internal organizational purposes and may not be published, sold, shared publicly, or used to create derivative training materials.

VMA may decline all recording requests.

20. Confidentiality

VMA will use reasonable care with nonpublic client information.

You agree not to disclose VMA’s confidential information, proprietary processes, internal templates, pricing methods, or nonpublic business materials.

Confidentiality does not apply to information that:

• is publicly available through no breach of these Terms;
• was already lawfully known;
• is received lawfully from another source;
• is independently developed; or
• must be disclosed by law.

A customized consulting engagement may include additional confidentiality terms.

21. Intellectual Property

All website content and VMA-created materials are owned by or licensed to VMA Consulting Group LLC, including:

• written content;
• frameworks;
• methodologies;
• presentations;
• worksheets;
• assessments;
• templates;
• graphics;
• recordings;
• service names;
• training materials; and
• strategic documents.

VMA grants you a limited, nonexclusive, nontransferable license to use materials provided to you for your own organization’s internal purposes.

You may not, without written permission:

• reproduce or distribute VMA materials;
• sell or sublicense them;
• publish them online;
• remove copyright or ownership notices;
• teach or train others using the materials;
• adapt them into your own product or program;
• provide them to other organizations; or
• use them to compete with VMA.

22. Client Materials

You retain ownership of materials you provide to VMA.

You grant VMA permission to review, store, copy, and use those materials as reasonably necessary to deliver the engagement.

You represent that you have the right to provide the materials and that doing so does not violate another person’s rights.

23. Testimonials and Publicity

VMA will not use your name, likeness, logo, testimonial, or organization details for public promotional purposes without permission.

When you voluntarily submit or approve a testimonial, you authorize VMA to use the approved content in marketing, subject to any agreed limitations.

24. Website Use

You agree not to:

• use the website unlawfully;
• attempt unauthorized access;
• interfere with website operations;
• upload malicious code;
• scrape or copy website content;
• impersonate another person;
• submit false information; or
• use the website to infringe another party’s rights.

VMA may restrict access when misuse is suspected.

25. Third-Party Services and Links

VMA may use or link to third-party platforms.

We do not control and are not responsible for third-party:

• availability;
• policies;
• content;
• security;
• errors;
• interruptions; or
• business practices.

Your use of a third-party platform may be governed by that provider’s terms.

26. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis.

VMA disclaims warranties not expressly stated in a written agreement, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement.

Nothing in these Terms excludes rights that cannot legally be waived.

27. Limitation of Liability

To the fullest extent permitted by law, VMA Consulting Group LLC and its owners, officers, contractors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost revenue, lost funding, lost opportunities, loss of data, or reputational harm.

To the fullest extent permitted by law, VMA’s total liability arising from a particular purchased service will not exceed the amount you paid VMA for that service.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

28. Indemnification

You agree to indemnify and hold harmless VMA Consulting Group LLC and its owners, officers, contractors, and representatives from claims, damages, losses, liabilities, and reasonable expenses arising from:

• your misuse of the website or services;
• your violation of these Terms;
• inaccurate or unauthorized information you provide;
• your organization’s decisions or implementation;
• your violation of another party’s rights; or
• your violation of applicable law.

29. Termination

VMA may suspend or terminate an engagement when a client:

• fails to pay;
• behaves abusively or threateningly;
• violates these Terms;
• requests unlawful or unethical assistance;
• repeatedly fails to cooperate;
• misuses VMA materials; or
• creates a conflict that prevents professional service.

Any refund or credit following termination will be determined according to the applicable agreement, work completed, preparation performed, and governing law.

30. Dispute Resolution

Before filing a formal claim, the parties agree to make a good-faith effort to resolve the matter through written communication.

A written dispute notice should describe:

• the issue;
• the relevant transaction;
• the requested resolution; and
• supporting information.

Send dispute notices to:

[email protected]

Allow at least 30 days for an informal resolution process before initiating formal proceedings, unless immediate action is legally required.

31. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Unless the parties agree otherwise in writing or applicable law requires another location, any legal proceeding will be brought in the state or federal courts serving SAN BERNARDINO COUNTY, California.

32. Force Majeure

VMA is not responsible for delay or failure caused by circumstances beyond reasonable control, including severe illness, natural disaster, fire, utility failure, internet outage, government action, labor disruption, civil disturbance, epidemic, or platform failure.

33. Electronic Communications and Signatures

You consent to receive agreements, notices, receipts, confirmations, and other communications electronically.

Checking a box, clicking an acceptance button, typing your name, or submitting payment may constitute your electronic signature and acceptance of these Terms.

Kajabi allows businesses to create policy pages and add terms or compliance checkboxes to checkout experiences.  

34. Changes to These Terms

VMA may update these Terms periodically.

The version in effect when you purchase a service will generally govern that purchase unless a later change is legally required or accepted by both parties.

Updated website-use terms become effective when posted.

35. Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

36. Entire Agreement

These Terms, together with the applicable sales page, checkout terms, privacy policy, proposal, statement of work, and client agreement, constitute the agreement concerning the applicable service.

When documents conflict, the more specific signed client agreement or statement of work will control.

37. Contact Information

VMA Consulting Group LLC
Email: [email protected]
Mailing Address: 7426 Cherry Avenue, Suite 210-620, FONTANA, California 92336